11/10/2023 0 Comments Total system care fullI’m a respiratory therapist, but the other seven – Ofelia Mercado, Yanick Jacob, Edita Beerman, Susan Piligan, Jan Go, Tina Rosa, and Bernadette Flores – are all current or former intensive care unit (ICU) nurses. There were eight of us with connections to Memorial Regional Hospital on the trip, plus my husband, Pedro, and mother, Aleida. It was a lot of fun.until those moments I almost died on the return flight home. The paper details how these leadership principles and management practices can enable health systems to pursue quality - with ambition, alignment, and agility - through a commitment to learning.I recently went on an incredible and memorable vacation to the United Arab Emirates. Whole system quality requires leadership principles and practices that foster a culture of learning to reliably and sustainably meet the evolving needs of patients, populations, and communities. ![]() This IHI White Paper proposes a more holistic approach to quality management - whole system quality - that enables organizations to close the gap between the quality that customers are currently receiving and the quality that they could be receiving by integrating quality planning, quality control, and quality improvement activities across multiple levels of the system. A Unified Approach to Building Responsive, Resilient Health Care Systemsĭecades of scholarship, coupled with insights from the COVID-19 pandemic, reveal a way forward for health systems that are pursuing quality in health care: through a process of rigorous learning, health care organizations can design resilient and responsive management systems to continuously deliver services that reliably and sustainably meet the evolving needs of patients, populations, and communities - in times of both stability and crisis.
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